Privacy policy
Last updated: July 8, 2025
Nuvobi manages this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a personalized shopping experience (the "Services"). Nuvobi is powered by Shopify, allowing us to deliver the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use the Services, make a purchase or other transaction, or otherwise interact with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information as described.
Personal information we collect or process
When we use the term "personal information," we mean information that identifies you or another person, or that can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that you cannot be identified or reasonably linked to you. We may collect or process the following categories of personal information, including inferences made from such information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
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Contact information including your name, address, billing address, shipping address, phone number, and email address.
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Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment data.
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Account information including your username, password, security questions, preferences, and settings.
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Transaction details including items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
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Communications with us including the information you include in your communications, such as when you contact our customer support team.
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Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
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Usage data including information about your interactions with the Services, including how and when you interact with or navigate through the Services.
Sources of personal information
We may collect personal information from the following sources:
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Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
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Automatically through the Services, including from your device when you use our products or Services or visit our websites, and through the use of cookies and similar technologies.
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From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal information on our behalf.
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From our partners or other third parties.
How we use your personal information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
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To deliver, customize, and improve the Services.
We use your personal information to provide the Services, including to fulfill our agreement with you, process your payments, handle your orders, remember your preferences and items of interest, send you account-related notifications, process purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a tailored shopping experience for you. This may include using your personal information to better customize and improve the Services. -
For marketing and advertising.
We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional messages via email, SMS, or mail, and displaying online ads for products or Services on the Services or other websites. This includes based on items you have previously purchased, added to your cart, and other activities on the Services. -
For security and fraud prevention.
We use your personal information to verify your account, provide a secure shopping and payment experience, detect, investigate, or take action regarding potential fraudulent, illegal, unsafe, or malicious activities, protect public safety, and secure our Services. If you choose to use the Services and register an account, you are responsible for safeguarding your account login credentials. We strongly recommend not sharing your username, password, or other access details with anyone else. -
To communicate with you.
We use your personal information to provide customer support, address your inquiries, deliver effective Services, and maintain our business relationship with you. -
For legal reasons.
We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.
How we disclose personal information
We may share your personal information with third parties for legitimate purposes in accordance with this Privacy Policy, including:
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With Shopify, vendors, and other third parties performing Services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
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With business and marketing partners to provide marketing Services and advertising; for example, we use Shopify to support personalized advertising using third-party Services based on your online activities across merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy statements.
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When you direct us, request, or otherwise authorize us to provide certain information to third parties, such as to ship products to you or through your use of social media widgets or login integrations.
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With our affiliates or otherwise within our corporate group.
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In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms or policies, and to protect or defend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to deliver and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify, as well as third parties located in other countries than where you reside, to deliver and improve the Services for you.
Additionally, to help us protect, grow, and improve our business, we use certain enhanced Shopify features that include data and information obtained from your interactions with our store, along with other merchants and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, along with other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information.
To learn more about how Shopify uses your personal information and your rights, please see Shopify’s Privacy Policy for Customers.
Third-party websites and links
The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or managed by us, you should review their privacy and security policies and other terms and conditions. We are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on those sites. Information you provide in public or semi-public spaces, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by third parties.
Children’s data
The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the details below to request its deletion.
Security and retention of your information
Please note that no security measure is perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, information you send to us may not be secure during transmission. We encourage you not to use unsecure channels to communicate sensitive or confidential data to us.
How long we retain your personal information depends on various factors, such as whether we need the information to maintain your account, to provide the Services, to comply with legal obligations, to resolve disputes, or to enforce other applicable agreements and policies.
Your rights and choices
Depending on where you live, you may have some or all of the rights below regarding your personal information. These rights are not absolute, may apply only in certain circumstances, and we may deny your request as permitted by law:
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Right to access/know: You may have the right to request access to personal information we hold about you.
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Right to delete: You may have the right to request that we delete personal information we hold about you.
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Right to correct: You may have the right to request that we correct inaccurate personal information we hold about you.
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Right to portability: You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.
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Manage communication preferences: We may send you promotional emails, and you can opt out at any time using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.
If you live in the UK or the European Economic Area (EEA), you may also have the following rights (subject to applicable law):
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Object to processing and restrict processing: You may have the right to ask us to stop or restrict the processing of personal information for certain purposes.
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Withdraw consent: When we rely on consent to process your personal information, you have the right to withdraw that consent. Withdrawing consent will not affect the lawfulness of processing before consent was withdrawn.
You can exercise any of these rights as indicated in the Services or by contacting us using the details below. To learn more about how Shopify uses your personal information and your rights, including rights regarding data processed by Shopify, please visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests, as permitted or required by applicable law.
Complaints
If you have any complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the details below or to lodge a complaint with your local data protection authority.
International transfers
We may transfer, store, and process your personal information outside the country where you live.
If we transfer your personal information outside the European Economic Area or the UK, we rely on recognized transfer mechanisms such as the European Commission’s standard contractual clauses or equivalent contracts issued by the relevant UK authority, unless the data is transferred to a country deemed to provide an adequate level of protection.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last Updated” date, and provide notice as required by applicable law.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please email us at info@nuvobi.nl. For the purposes of applicable data protection law, we are the data controller of your personal information.
Nuvobi – part of Privierro
info@nuvobi.nl
CoC: 84 66 58 15